Question 1

Why should I buy from you?

Accepted Answer

Trusted & Accredited
We are proud to be accredited UK Class 1 merchants, giving you confidence that you are buying from a legitimate, established, and professionally operated business. We have built our reputation on reliability, discretion, and excellent customer service.

Fast Same-Day Dispatch
Place your order before our daily cut-off time and we’ll dispatch it the very same day. We know quick delivery matters, so we work hard to process orders efficiently and get them on their way without delay.

1 Year Warranty Included
Every eligible product is backed by our straightforward 1-year warranty for added peace of mind. If something isn’t right, we’ll work quickly to resolve the issue with no unnecessary hassle or complicated claims process.

Your Privacy Protected
We are ICO registered and fully committed to GDPR compliance. Your personal information is handled securely, responsibly, and in line with all UK data protection regulations. We value your privacy and treat your data with the highest level of care.

Family Owned Since 2004
We are a family-run business with over two decades of experience in the adult retail industry. Since 2004, we’ve focused on honest service, product knowledge, and building long-term trust with our customers.

Discreet & Professional Service
We understand privacy is important. Orders are packaged discreetly, and our team is always professional, respectful, and ready to help with any questions before or after your purchase.

Question 2

When should I expect delivery?

Accepted Answer

All orders are dispatched directly from our own warehouses. We never rely on third-party drop shippers, giving us full control over stock levels, quality checks, packaging, and delivery times — unlike many online retailers who ship through external suppliers.

Place your order before 15:00 GMT on a working day, and we’ll send it out the very same day for the fastest possible service.

For estimated delivery times to your location, please visit our delivery pages for country-specific shipping information and expected transit times.

Question 3

How do you pack the products?

Accepted Answer

Discretion is our highest priority, so you can order with complete confidence. Your parcel will arrive securely packaged, with no indication of the contents and no third party ever knowing what is inside.

We use only strong, heavy-duty plain double-wall cardboard boxes to ensure maximum protection during transit. Every order is packed carefully to maintain privacy while keeping your items safe from damage.

All lubricants and fragile items are individually bubble wrapped for added protection. We also use recyclable kraft paper inside each parcel to prevent movement and reduce the risk of transit damage.

Every package is securely sealed with reinforced tape for extra strength, durability, and peace of mind while in transit.

Once packed, the shipping label is applied and your order is dispatched promptly for fast, reliable delivery.

Question 4

Are my details safe? as I worry about online fraud.

Accepted Answer

Rest assured your personal information is handled with the highest level of security and care, so you can shop with complete confidence.

Fully GDPR Compliant
We process and store customer data in accordance with UK and EU GDPR regulations, ensuring your information is handled responsibly and lawfully.

PCI DSS Compliant Payments
All online transactions are processed through PCI DSS compliant payment systems, helping to protect your payment information to the highest industry standards.

ICO Registered
We are registered with the UK Information Commissioner’s Office (ICO) and operate in line with recognised data protection requirements.

SSL Encrypted Website
Our website uses secure SSL encryption technology, protecting your personal and payment information whenever you browse or place an order.

Secure Third-Party Payment Gateways
We do not store or have direct access to your card or payment details. All online payments are securely processed by Mollie® and PayPal®.

Question 5

Are your machine safe to use?

Accepted Answer

Yes – our machines are designed and supplied with safety as a top priority. All applicable models are CE and UKCA certified, meaning they meet recognised UK and European safety, health, and compliance standards.

Each machine is manufactured using quality components and tested to ensure reliable performance when used correctly.

We only supply products that meet the required certification standards for the markets we serve.

For safe use, we always recommend:
Reading the user instructions fully before first use
Using the machine only as intended
Ensuring it is placed on a stable, secure surface
Keeping moving parts clear during operation
Checking fittings and attachments are secure before use
Cleaning and maintaining the machine regularly
Stopping use immediately if any fault develops

When used responsibly and according to the manufacturer’s guidance, our machines are safe, dependable, and built for long-term use. If you ever need assistance, our support team is available to help with setup, maintenance, and general usage advice.

Question 6

Where are the machines made?

Accepted Answer

Our machines are manufactured in China by experienced specialist factories that produce to strict quality and safety standards for international markets.

Manufacturing in China is common across many industries and allows access to advanced production facilities, precision engineering, and cost-effective manufacturing without compromising quality.

What matters most is not the country of manufacture, but the standards the products are built to and the quality control processes in place.

All applicable models we supply are CE and UKCA certified, meaning they meet recognised UK and European safety, health, and compliance requirements.

You can purchase with confidence knowing our machines are sourced responsibly, compliant with relevant regulations, and backed by our UK customer support and warranty.

Question 7

Are you the actual manufacturer?

Accepted Answer

No – we are not the factory manufacturer. Our products are produced by specialist manufacturing partners in China and supplied under the Thumpr® branding which we own.

This is a common and established business model used across many industries, where products are manufactured by experienced factories and then branded, specified, and supported by the retailer or brand owner.

We work closely with trusted manufacturing partners to ensure our products meet our standards for quality, performance, and reliability. All applicable models are supplied with the relevant CE and UKCA compliance certifications where required.

By selling under the Thumpr® brand, we are able to focus on product selection, customer support, warranty service, spare parts, and ongoing improvements based on customer feedback. This means you receive both the benefits of professional manufacturing and dedicated UK-based brand support.

Question 8

Do you ship worldwide?

Accepted Answer

Yes – we proudly sell and ship worldwide to customers in many countries across the globe.

We work with reliable international courier and postal partners to ensure your order is delivered safely, securely, and as quickly as possible. All orders are packaged discreetly, with no indication of the contents on the outer packaging.

Delivery times vary depending on destination and local customs processing, but we provide country-specific estimated delivery times on our delivery pages wherever possible.

Please note that import duties, taxes, or customs fees may apply in some countries and are the responsibility of the buyer.

If you are unsure whether we ship to your location, simply contact our customer support team and we will be happy to assist.

Question 9

How discreet is your packaging?

Accepted Answer

All orders are shipped in plain, unbranded packaging with no logos, product names, or references to the contents anywhere on the outside.

There is nothing on the parcel to indicate it came from an adult retailer.

Question 10

Can I return a product?

Accepted Answer

Yes. We accept returns within 14 days of receiving your order, provided the product is unused and the Security seal on the outer packaging remains fully intact, unbroken, and untampered with.

For hygiene and safety reasons, we’re unable to accept returns once the seal has been broken or the packaging has been opened.

If you’d like to arrange a return, please contact our customer support team via email: info@thumpr.co.uk with your order details.

Question 11

How long is warranty for?

Accepted Answer

All of our products come with a 1 year warranty for added peace of mind. Full details and coverage terms can be found in our Terms & Conditions.

We also offer extended warranty options for additional protection, which can be purchased separately.

Question 12

What power supply do the machines have?

Accepted Answer

All of our electrically operated machines are compatible with 110V–240V power supplies, making them suitable for use worldwide.

We also include the correct power lead and plug type for your country wherever applicable, so your machine is ready to use on arrival.

Question 13

How noisy are your machines?

Accepted Answer

Our machines are engineered to deliver powerful performance while keeping noise levels as low as possible (db levels can be found on product specs)

Sound levels can vary depending on the model, speed setting, surface placement, and how the machine is being used

Generally, they are comparable to common household appliances and are significantly quieter than many people expect.

Question 14

Are your machines safe to use?

Accepted Answer

Yes. All of our electrical machines are UKCA and CE tested and certified, meeting relevant safety standards.

As with any adult product, they should be used responsibly and at your own risk.

We always recommend using the machine safely and sensibly.

FAQs